Our Return & Exchange Policy

At chandichamak.com, we want you to be absolutely delighted with your purchase. We understand that sometimes an item may not be exactly what you envisioned, and we're here to help. Please read our policy carefully.

Returns:

Timeframe:

You may return unworn and undamaged items in their original packaging with all accompanying materials (pouches, boxes, etc.) within 5 days of the original purchase date (or delivery date for online orders).

Proof of Purchase:

A valid original receipt or proof of purchase is required for all returns.

• Refund Method: Refunds will be issued in the original form of payment.
•  Credit/Debit card purchases will be credited back to the original card. Please allow 7 business days for the refund to appear on your statement, depending on your bank.
• Cash purchases over [Amount, e.g., PKR 5,000] may be refunded via a company check or bank transfer.
• Non-Returnable Items: For hygiene and quality reasons, the following items are not eligible for return or exchange unless they are faulty or not as described:
• Earrings (unless unworn and in their sealed, original packaging)
• Custom-designed or personalized jewelry
  * Altered or resized items
  * Items marked as "Final Sale" or "Non-Returnable" at the time of purchase.
  Exchanges:
• Timeframe: You may exchange unworn and undamaged items in their original packaging with all accompanying materials within 3 days of the original purchase date (or delivery date for online orders).
•  Proof of Purchase: A valid original receipt or proof of purchase is required for all exchanges.
• Conditions: Exchanges are subject to the availability of the desired item. If the new item is of higher value, you will be required to pay the difference. If it is of lower value, the difference will be refunded to you according to our refund policy.
• Non-Exchangeable Items: The same non-returnable items listed above also apply to exchanges.
  Damaged or Defective Items:
• If you receive a damaged or defective item, please contact us immediately (within 2 days of receipt) with photos of the damage and your proof of purchase. We will gladly offer a repair, replacement (subject to availability), or a full refund.
  

  How to Return or Exchange:

  Online Purchases: Please contact our customer service team at +923230736554 or mail is chandichamakjewelry@gmail.com to initiate a return or exchange. We will provide you with instructions on how to safely package and ship the item back to us. Return shipping costs may be the responsibility of the customer unless the item is damaged or not as described.

Important Notes:

• We reserve the right to refuse any return or exchange that does not meet our policy requirements.
• Gift recipients are eligible for store credit or exchange only, provided they have proof of purchase (e.g., a gift receipt).
• This policy is subject to change without prior notice.
  We appreciate your understanding and are committed to ensuring your satisfaction with your chandichamak.com purchase. If you have any questions, please don't hesitate to contact us.